Key Performance Indicators / performance-based pricing and E-Mail marketing

E-Consultancy published a short briefing from a recent E-consultancy roundtable that focused on Web Analytics, where key trends, issues, tips and tricks were discussed by attendees. I noticed that Webtrends is one of the attendees. Here are the important parts of the discussions:

  • In order to embrace web analytics effectively, it is important to identify Key Performance Indicators (KPIs) for online which relate to overall business objectives.
  • The web analytics vendor community still has more to do in order to demystify data and turn statistics into insightful and actionable recommendations.
  • There is demand for performance-based pricing.
  • Web analytics can go hand in hand with email marketing.
  • In terms of integration, difficulties remain in matching up web analytics information with CRM data. More sophisticated web analytics packages can now allow this to happen.

More of the briefing is to be found here: http://www.e-consultancy.com/publications/web-analytics-roundtable-briefing-2005/




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